Refund Policy

[PLACEHOLDER — This is generic template content, not legal advice. Please have this document reviewed and finalized by a qualified legal professional before relying on it.] 1. Package Bookings All travel packages listed on Safarzing are sold directly by independent travel agents, not by Safarzing. Any refund, cancellation, or rescheduling request for a booked package must be raised directly with the travel agent who sold it, as per that agent's own cancellation policy shared with you at the time of booking. 2. Safarzing's Role Safarzing is a marketplace connecting customers with travel agents. We are not a party to the booking transaction and do not process, hold, or refund payments made for travel packages. 3. Agent Subscription & Boost Payments Payments made by travel agents to Safarzing for subscription plans or feature boosts are processed through third-party payment gateways. Refund requests for these payments may be raised by contacting Safarzing support and will be reviewed on a case-by-case basis. 4. Disputes If you are unable to resolve a refund or cancellation issue directly with a travel agent, you may contact Safarzing support for assistance, though we cannot guarantee a resolution as the transaction is between you and the agent. 5. Changes to This Policy Safarzing may update this Refund Policy from time to time. Continued use of the Platform after changes constitutes acceptance of the revised Policy. 6. Contact For questions about this Refund Policy, contact us via the Contact page.